This device requires a 2.4GHz network frequency. (This is not your internet speed, it is network frequency).
Please make sure your phone is only connected to your 2.4GHz network when attempting to connect your device. The device will NOT work on a 5GHz network.
If you only have one network name available, please contact your ISP (Internet Service Provider) to have your network broken down into two network IDs. (2.4GHz and 5GHz).
Learn more on our WiFi Connection FAQ Page