Power loss will cause an offline status. Please check the hardwire connection (at the device) to ensure there is a good connection.
Poor WiFi connection will also cause an offline status. Please try refreshing your router by unplugging the power for 30 seconds and then plugging it back in. This may provide better connectivity by reestablishing all of the device connections again.
If necessary, you may want to free up bandwidth on the 2.4GHz network by removing other devices in your home off your 2.4GHz network and onto your 5GHz network.
If you’re still experiencing connectivity issues, such as the device going offline and online, please contact your ISP provider for tips on strengthening your connection and to determine if there is a device limit on your router.
- You may also want to consider activating a separate 2.4GHz guest account to isolate your Energizer Connect devices to a network solely for that purpose.
- You may also want to consider a WiFi extender to enhance the strength of your WiFi signal at places farther away from your router